Shipping policy
Shipping Policy
icare, we strive to provide the best possible shipping experience at the lowest cost, while reserving the right to adjust prices from time to time based on logistical conditions.
1. Shipping Costs
Shipping costs are calculated during checkout based on your location. Shipping will be charged with your purchase. This price will be the final shipping cost to the customer.
2. Delivery Terms
2.1 Processing Time
Orders are typically dispatched within one to two business days from the order payment date.
Our warehouse operates 24/7 during regular business hours, except for national holidays when the warehouse is closed. In these cases, we take steps to ensure that shipping delays are minimized.
2.2 Delivery Time and Cost
Currently, we only ship to the following locations:
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2.3 Change of Delivery Address
For requests to change the delivery address, we may change the address at any time before the order is dispatched.
2.4 Out of Stock Items
If an item is out of stock, we will immediately dispatch the available items and refund the out of stock items.
2.5 Exceeded Delivery Time
If the delivery time exceeds the expected time, please contact us at icareae@gmail.com so we can investigate.
Any order that exceeds the agreed delivery time and is not delivered should be reported to our customer service email at icareae@gmail.com or via WhatsApp at (+971561119589). waaw care is not responsible for any order not reported within 5 working days of the agreed delivery time, and no refunds will be issued.
3. Tracking Notifications
Upon dispatch, customers will receive a tracking link through which they can monitor the progress of their shipment based on the latest updates provided by the shipping provider.
4. Packages Damaged in Transit
If you find your package damaged in transit, please refuse the package from the shipping company and contact customer service, if applicable. If the package was delivered without your presence, please contact customer service for the next steps.
5. Duties and Taxes
5.1 Sales Tax
Sales tax, if applicable, is calculated during checkout based on your location. Sales tax will be collected with your purchase.
5.2 Import Duties and Taxes
Import duties and taxes for international shipments may be payable upon arrival in the destination country. This varies by country, and icare encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival in the destination country, the goods will be returned to icare at the customer's expense, and the customer will receive a refund for the goods paid for less the cost of return shipping. The initial shipping cost will not be refunded.
6. Cancellation
If you change your mind before receiving your order, we can accept cancellations at any time before dispatch. If the order has already been dispatched, please refer to the Refund Policy.
7. Insurance
Parcels are insured against loss and damage up to the value determined by the carrier.
8. Damaged and Lost Orders
8.1 Refund Process in Case of a Package Damaged in Transit
We will process your refund once the courier has investigated the claim.
8.2 Procedures for Packages Lost in Transit
We will process your refund once the courier has investigated the package and deemed it lost.
